: Report the outage immediately by calling 423-968-BTES (2837) .

If your home is connected to BTES Fiber Services , your fiber-optic equipment automatically pings the utility's control center the moment voltage drops.

: If your household lacks cellular backup, use a traditional "wired" landline. Cordless home phones require active wall power and will fail during a blackout.

BTES offers a dedicated mobile app available on the Apple App Store and Google Play Store. The app often loads the outage map 2-3x faster than a mobile browser because it caches local data. For the top user experience, download the "BTES App" and enable push notifications.

– Zoomable, clickable outage areas. Color-coded icons (e.g., red for large outages, yellow for small) make it easy to scan.

Disclaimer: This article is for informational purposes. Always refer to the official BTES website or app for the most current outage information. Last updated for the 2026 storm season.