Beyond the standard agent interface, there are other PHP files in the /agc/ directory that perform specific functions:
Answering, hanging up, transferring, and parking calls.
*/15 * * * * php /var/www/html/agc_rebalancer.php >> /var/log/agc_rebalance.log 2>&1 agc vicidialphp work
: Used to send commands directly to the Asterisk Manager Interface (AMI), such as originating a manual dial call or triggering a local channel loop.
Cross-referenced when handling inbound calls to map custom data. 5. Optimizing and Customizing vicidial.php Beyond the standard agent interface, there are other
Once the agent answers, they are placed into a specific conference room number.
When an agent logs into VICIdial, they are loading this specific script. It acts as a and a CRM interface simultaneously, allowing agents to: Receive incoming calls (Inbound). It acts as a and a CRM interface
// 2. Get current queue wait times per campaign private function getQueueWaitTimes() $query = " SELECT campaign_id, AVG(wait_seconds) as avg_wait FROM vicidial_manager WHERE status = 'QUEUE' AND wait_seconds IS NOT NULL GROUP BY campaign_id "; $result = mysql_query($query, $this->db); $waits = []; while ($row = mysql_fetch_assoc($result)) $waits[$row['campaign_id']] = $row['avg_wait'];
: Dynamic updates through AJAX, allowing agents to see call details and queue statuses without refreshing the page.
The options.php file is located in the /agc/ directory. It's typically created by copying the provided template: cp agc/options-example.php agc/options.php .